Refund policy
At RENOVAÉ HAUS OF HAIR, every detail is carefully considered-from the quality of our hair to the experience we create for our clients.
Because our collections are selected and prepared with intention, we maintain a carefully structured return and exchange policy to preserve the quality and integrity of every piece.
Please review the following terms before completing your purchase.
All purchases from RENOVAÉ HAUS OF HAIR are final sale.
We do not offer refunds for purchases, including items purchased during promotions, sales, or clearance events.
We encourage you to carefully review your selection before placing your order, including your desired texture, length, quantity, and shipping information.
Eligible merchandise may be considered for an exchange or store credit within 7 calendar days of delivery.
To be eligible, merchandise must:
• Remain in its original, unused condition
• Have all original packaging intact
• Have original ties securely attached
• Remain completely unaltered and resellable
Hair must not have been worn, installed, washed, brushed, excessively combed, cut, colored, bleached, chemically processed, or altered in any manner.
A valid receipt or proof of purchase is required.
Requests submitted after the 7-calendar-day window will not be eligible for consideration.
Due to the delicate and individualized nature of our lace products, lace closures and lace frontals are final sale.
These pieces are not eligible for return, exchange, replacement, or store credit.
We strongly recommend inspecting all lace products before cutting, tinting, coloring, installing, or otherwise altering them.
If an eligible return is approved, the customer is responsible for all return shipping costs.
We recommend using a trackable shipping service with insurance and signature confirmation. RENOVAÉ HAUS OF HAIR is not responsible for merchandise lost, stolen, or damaged while being returned.
Original shipping and insurance charges are non-refundable.
All sale, promotional, discounted, and clearance merchandise is final sale and is not eligible for return, exchange, or store credit unless otherwise stated by RENOVAÉ HAUS OF HAIR.
All returned merchandise must be received and inspected by RENOVAÉ HAUS OF HAIR before an exchange or store credit is approved.
Items that do not meet the requirements of this policy will be returned to the customer and will not qualify for an exchange or store credit.
Once approved, eligible returns may receive store credit or a gift card.
Store credit and gift cards:
• Cannot be redeemed for cash
• Are non-refundable
• Are not transferable unless otherwise permitted by RENOVAÉ HAUS OF HAIR
If the original purchase was made during a promotion that has ended, any replacement order will reflect the current pricing and will not be eligible for expired promotional pricing.
A $25 restocking fee applies to approved returns and packages returned to sender.
Additional shipping charges may apply if an order needs to be reshipped.